Returns & Refunds

You may return most items within 30 days of delivery for a full refund of the purchase price. Items must be in resalable condition with original packaging and all included accessories.

Email support@gearnest.com with your order number and the item you want to return. We will reply within one business day with a return address and instructions.

Please do not ship returns to the address on the parcel — that is the carrier hub, not our returns facility.

If the return is due to our error (wrong item, defective, damaged in transit), we cover return shipping.

For change-of-mind returns, the customer covers return shipping. We do not charge a restocking fee.

Refunds are issued to the original payment method within 3 business days of the returned item passing inspection. Your bank may take an additional 5–10 business days to post the credit.

Items returned after 30 days, items damaged by misuse, and items missing original packaging or accessories may be refused or refunded in part.

If an item fails within 90 days of delivery under normal use, contact us for a replacement. We may ask for a short video showing the fault — this helps us fix the problem at the supplier level rather than just replacing units indefinitely.